OPERATIONS
Client Success Specialist
Accra · Remote to start · Full-time
THE ROLE
You are the operational backbone behind every partner on Tabler. Where the Client & Partner Lead builds the relationship and closes the deal, you make sure everything that follows is accurate, documented, and complete. You own contracts, compliance, and partner readiness, nothing goes live until every box is checked.
This is a detail-oriented role for someone who takes ownership of process, communicates clearly in writing, and doesn’t let things fall through the cracks.
WHAT YOU’LL DO
Contracts & compliance
– Send contracts, follow up until signed, and keep accurate records of executed agreements
– Track renewal dates, outstanding signatures, and partner-specific terms across the base
– Ensure every partner has formally acknowledged Tabler’s terms, privacy policy, and rules before going live
– Flag any unsigned, expired, or non-compliant agreements to the Client & Partner Lead
Partner onboarding & readiness
– Manage onboarding for every new partner from contract signature to go-live
– Collect and verify operational data, table layouts, packages, pricing, deposit rules, dress codes, event policies
– Review all partner-submitted content before anything goes live
– Ensure no partner goes live until every requirement is met and verified
– Build and maintain onboarding materials so the process stays consistent and scalable
Supporting the Client & Partner Lead
– Prepare materials ahead of demos and follow up on outstanding items after onboarding calls
– Manage the admin and documentation that keeps the lead focused in the field
– Make sure nothing stalls internally while the lead is with a partner
Platform & content standards
– Review and verify partner imagery, descriptions, and event details before they go live
– Build and update floor plans in the Tabler admin panel from venue layouts
– Flag content below Tabler’s standard and resolve it with the partner or lead before go-live
WHAT WE’RE LOOKING FOR
– Detail-oriented and process-driven, you notice what’s missing and make sure it gets resolved
– Strong written communicator; you’ll draft contracts and formal correspondence for the company
– Comfortable owning documentation, compliance tracking, and admin process without being managed
– An eye for quality, you are the last check before a partner goes live
– Experience in contracts, compliance, operations, or an administrative role is preferred
– Familiarity with Ghana’s business or legal landscape is a strong advantage
– Basic design literacy is a bonus
HOW TO APPLY
Fill in your details below. We read every application and reply to the ones that fit.
Then email us your resume