FOR OPERATORS
Last updated 22 August 2026
You pay a monthly subscription for your plan. On top of that there’s a transaction fee on bookings, in most cases the guest pays it, so you’re settled the price you set. Money lands by the third business day, and you can pull a payout on demand.
Your actual rates are recorded in your Order Form. This page explains how the model works.
1. What you pay
Subscription fee. A fixed amount for your plan, charged monthly, annually in advance, or as a lump sum. It covers platform access, your floor plan, the door tools, the reporting module and support.
Platform transaction fee. A percentage of the gross booking value on each completed booking. This is our revenue on bookings.
Payment provider fees. Passed through at cost. We do not mark these up.
2. Who bears the transaction fee
This is the part operators ask about most.
In most cases, the guest pays it. It is added at checkout, itemised, and shown to the guest before they confirm. You are settled the price you set for the table, package or ticket.
On Event Pro plans it is shared between you and the guest, in the proportion recorded in your Order Form.
Sometimes we absorb it, during a launch promotion or a campaign, we may carry the fee ourselves so neither you nor the guest pays it.
Whichever applies to you is written into your Order Form, and we tell you before it changes.
3. Completed bookings
The transaction fee is earned on a completed booking; one that wasn’t cancelled inside your cancellation window, whether or not the guest turned up.
If a guest no-shows, the booking still counts. If a guest cancels properly inside the window and is refunded in full, the transaction fee is refunded with it.
4. When you get paid
Settlement runs by the third business day after the booking date; the date the guest was due to attend, not the date they booked. In practice, settlement lands on Wednesday or earlier.
You can also request a payout at any time from your admin panel for bookings already eligible for settlement. We initiate it within five business days of the request.
Everything settles in Ghana Cedi, to an account held in your own registered name. We don’t settle to third parties.
5. What comes off before you’re paid
From the gross booking value we deduct:
•
the platform transaction fee
•
payment provider fees, at cost
•
refunds and chargebacks in the period
•
any subscription fee or other amount due
Where the guest bore the transaction fee, that deduction simply returns you the price you set.
6. Refunds and chargebacks
You carry the cost of refunds arising from your own cancellation, closure, or failure to deliver what was promised.
If a guest raises a chargeback, we’ll ask you for evidence within five business days and defend it where there’s a reasonable basis. Chargeback costs are deducted from settlement, or invoiced where settlement is short.
Where your refund or chargeback rate runs well above the platform average, or where we suspect fraud, we may suspend while we investigate. We do not hold a rolling reserve against your money.
7. Statements
A settlement statement sits in your admin panel for every period, showing each booking, its status, the fees applied and the amount settled.
Raise queries within 30 days. Statements unqueried after 90 days are treated as accepted, unless there’s an obvious error or fraud.
8. Tax
All fees are exclusive of VAT, NHIL and the GETFund Levy, which are added where chargeable.
You are responsible for accounting for tax on your own supplies to guests, and for issuing any receipt or invoice the law requires.
9. Changing fees
We can change the subscription or transaction fee on 60 days’ written notice, effective no earlier than your next renewal term. If the increase is more than 15%, you can end the agreement at the end of your current term by telling us within 30 days of our notice.