SUPPORT
For guests
How do I book?
Browse venues or experiences, pick a time or table, request, and pay securely. You’ll get a booking code and QR ticket.
Do I need to pay a deposit?
Restaurant bookings are confirmed with no deposit. Some venue tables and events may require payment before confirmation.
How do I check in?
Show your name or booking code at the door, or scan your digital QR ticket for events.
What if I need to cancel?
Cancel inside the venue’s window and you’re refunded in full. Cancel later and the venue’s posted policy applies; you may lose a deposit.
What if the venue cancels?
You get a full refund of everything you paid through myTabler, including the fee. We sort it out; you don’t chase the venue.
What do venues see about me?
Venues see you by a Guest ID and the details to seat you, not your full name. We never sell your data.
FOR OPERATORS
How do I get set up?
Register your venue, add your team and floor plan, and you can take real bookings in minutes. Or book a demo first.
How do payments work?
Invoices are auto-generated with platform and MoMo/card fees itemised. Settlement and revenue ledgers are built in.
Can I change my plan?
Yes, upgrade or downgrade any time in your venue admin. Charges prorate to your next billing date.
When do I get paid?
Settlement lands by the third business day after the booking date, with on-demand payouts available any time from your admin panel.
Who pays the transaction fee?
In most cases the guest pays it at checkout, so you’re settled the price you set. Your exact split is in your Order Form.
Who can see my numbers?
Only you. We never show your pricing, volumes or settlement to another operator, and guests appear to you by ID.