FOR GUESTS
Last updated 22 August 2026
You pay through the app. Your total usually includes a small myTabler fee, shown before you confirm. The venue sets its own deposit and cancellation rules; read them before you book. If the venue cancels on you, you get everything back.
This page explains the money side of a myTabler booking. It sits alongside the Guest Terms of Use.
1. What you’re paying for
Most of what you pay goes to the operator. It covers whatever they’ve listed: a deposit against your bill, a table package, a ticket, or entry.
We add the myTabler platform fee on top in most cases. It is a small percentage of the booking value, and it is how we keep the platform running. On some plans the operator carries this fee instead, and occasionally we absorb it ourselves during a promotion. Whichever applies, the fee is itemised and shown to you in full before you press confirm. You will never be charged a fee you didn’t see.
Payment processing costs are passed through at cost, with no mark-up from us.
2. How you pay
We accept mobile money and cards, processed through Paystack, a licensed payment service provider. All prices are in Ghana Cedi (GH₵).
We do not store your full card number. That sits with the payment provider.
We collect the payment on the operator’s behalf. Once you’ve paid us, you’ve paid them, even if we haven’t settled the money across yet. That’s our problem to sort out, not yours.
3. Deposits, minimum spend and packages
Operators decide their own rules here, and the rules vary a lot between a Sunday brunch spot and a Friday night club.
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A deposit may be redeemable against your bill or may be a non-redeemable booking fee. The listing says which.
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Where a deposit is redeemable, the operator must apply it in full at the venue. They can’t invent an extra minimum spend to make you use it, unless that minimum was disclosed when you booked.
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A minimum spend applies only if it was shown at the time of booking.
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Table packages contain exactly what the listing says they contain.
If what you actually get doesn’t match what was listed, tell us. That’s a breach of the operator’s obligations to us as well as to you.
4. Cancelling
Each operator sets a cancellation window, the point up to which you can cancel and get your money back. It’s shown before you book and again in your confirmation.
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Cancel inside the window: full refund of what you paid through the app.
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Cancel outside the window: the operator’s published policy applies. You may lose a deposit.
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Don’t show up at all: the operator’s no-show policy applies, and a no-show fee may be charged if one was disclosed.
Operators must apply the policy they published. They can’t keep a deposit or charge a no-show fee on terms you were never shown.
5. When the operator cancels
If an operator cancels a confirmed booking, or can’t honour it when you arrive, you’re entitled to a full refund of everything you paid through myTabler, including the platform fee.
We process that refund and recover the cost from the operator. You don’t chase the venue for it.
Where a venue closes at short notice or an event is called off, the same applies.
6. How refunds reach you
Refunds go back to the payment method you used. Mobile money is usually quick; cards depend on your bank and can take a few working days.
If a refund hasn’t landed within seven working days, email info.mytabler@gmail.com with your booking reference and we’ll trace it.
7. Disputes
Talk to us before you raise a chargeback with your bank. Most problems are faster to fix directly, and a chargeback freezes things while it’s investigated.
If you do raise one, we’ll ask the operator for their side and provide the evidence to your provider.
8. Pricing on and off the platform
An operator must not charge you more for the same table through myTabler than you’d pay booking them directly, and must not add a surcharge for using myTabler. If you spot that happening, tell us.
9. Receipts
Every booking generates a receipt in the app showing what you paid and what it was for. The operator is responsible for issuing any tax invoice for the goods and services they supply you.